Terms & Conditions

1. Introduction

Welcome to aicreatorza ("AI CREATOR ZA (PTY) LTD", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website https://aicreatorza.com and the services we provide.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

2. Company Information

3. Services

aicreatorza provides the following professional services:

• AI Development — Custom AI models, chatbots, and automation systems
• Creative Design — Brand identity, UI/UX design, visual systems, and creative direction
• Web Development — Modern, responsive websites and web applications
• Automation — Workflow automation and process optimization
• Consulting — Strategic guidance on AI implementation and digital transformation

4. Service Engagement & Contracts

4.1 Consultation: All projects begin with an initial consultation to understand your requirements and objectives.

4.2 Proposal & Agreement: Following consultation, we provide a detailed proposal including scope of work, timeline, deliverables, and pricing. A formal service agreement or statement of work must be signed before work commences.

4.3 Project Changes: Any changes to the agreed scope of work must be documented in writing and may result in adjustments to timeline and fees.

5. Payment Terms

5.1 Pricing: All prices are quoted in South African Rand (ZAR) unless otherwise specified and exclude VAT (where applicable).

5.2 Payment Schedule: Payment terms are specified in individual service agreements. Typically, projects require:

• 50% deposit before work commences
• Milestone payments for larger projects (as outlined in the agreement)
• Final payment upon project completion and delivery

5.3 Late Payments: Invoices are due within 14 days of issue unless otherwise agreed. Late payments may incur interest charges and may result in suspension of services.

5.4 Refunds: Due to the custom nature of our services, refunds are evaluated on a case-by-case basis. Please refer to the specific refund policy in your service agreement.

6. Intellectual Property Rights

6.1 Client Deliverables: Upon full payment, you will own the intellectual property rights to the final deliverables created specifically for you, subject to any third-party licenses.

6.2 Pre-existing Materials: We retain ownership of any pre-existing tools, templates, code libraries, or methodologies used in delivering services. You receive a license to use these materials as part of your deliverables.

6.3 Portfolio Rights: Unless explicitly prohibited in writing, we reserve the right to showcase completed work in our portfolio and marketing materials.

6.4 Third-Party Components: Any third-party software, APIs, or services integrated into your project are subject to their respective licenses and terms.

7. Client Responsibilities

As a client, you agree to:

• Provide timely access to necessary information, materials, and resources
• Provide clear and timely feedback during project milestones
• Ensure you have the right to use any materials provided to us
• Make timely payments according to the agreed schedule
• Communicate any concerns or changes promptly
• Comply with all applicable laws and regulations

8. Confidentiality

8.1 Non-Disclosure: Both parties agree to keep confidential all proprietary information shared during the engagement. This includes business strategies, technical information, source code, and any information marked as confidential.

8.2 Exceptions: Confidentiality obligations do not apply to information that: (a) is publicly available, (b) was known prior to disclosure, (c) is independently developed, or (d) must be disclosed by law.

9. Warranties and Disclaimers

9.1 Service Warranty: We warrant that services will be performed with reasonable skill and care consistent with industry standards.

9.2 Bug Fixes: For a period of 30 days after project delivery (or as specified in your agreement), we will fix any bugs or errors in the deliverables at no additional charge.

9.3 Disclaimer: EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, WE PROVIDE SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE SPECIFIC RESULTS, UPTIME, OR PERFORMANCE METRICS UNLESS EXPLICITLY STATED IN YOUR SERVICE AGREEMENT.

10. Limitation of Liability

10.1 Maximum Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM SERVICES PROVIDED SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

10.2 Exclusions: WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

11. Termination

11.1 By Client: You may terminate the engagement with 14 days written notice. You will be liable for all fees for work completed up to the termination date, plus any non-refundable expenses incurred.

11.2 By Us: We may terminate with 14 days notice if: (a) you breach these Terms, (b) payments are overdue by 30 days, or (c) continuation of the project becomes impractical.

11.3 Effect of Termination: Upon termination, you must pay all outstanding fees. We will deliver work completed to date (subject to payment) and both parties will return confidential materials.

12. Website Use and Acceptable Use Policy

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or harmful code
• Scrape, copy, or reproduce content without permission
• Impersonate another person or entity
• Interfere with the proper functioning of the website

13. Indemnification

You agree to indemnify and hold harmless aicreatorza, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your breach of these Terms, (b) your use of our services, or (c) materials you provide to us that infringe third-party rights.

14. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, war, terrorism, pandemics, government actions, internet outages, or third-party service failures.

15. Governing Law and Dispute Resolution

15.1 Governing Law: These Terms are governed by the laws of the Republic of South Africa.

15.2 Jurisdiction: Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the South African courts.

15.3 Dispute Resolution: Before initiating legal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our website or services after changes constitutes acceptance of the modified Terms. Material changes affecting existing service agreements will be communicated to you directly.

17. Entire Agreement

These Terms, together with any signed service agreement, constitute the entire agreement between you and aicreatorza regarding the use of our website and services, and supersede all prior agreements and understandings.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Contact Information

For questions about these Terms or to discuss our services, please contact us: