Privacy Policy

1. Introduction

Welcome to aicreatorza ("AI CREATOR ZA (PTY) LTD", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://aicreatorza.com and use our services.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and applies to all information collected through our website and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Subscribe to our newsletter
• Request a quote or consultation
• Engage our services
• Communicate with us via email or phone

This may include: Full name, email address, phone number, company name, job title, project requirements, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services — Processing inquiries, delivering projects, and communicating about your projects
• To improve our website and services — Analyzing usage patterns and optimizing user experience
• To communicate with you — Sending project updates, newsletters, marketing materials (with your consent), and responding to inquiries
• To comply with legal obligations — Meeting regulatory requirements and enforcing our terms
• To protect our business — Preventing fraud, security threats, and unauthorized access

4. Legal Basis for Processing (POPIA Compliance)

Under POPIA, we process your personal information based on:

• Consent — You have given clear consent for us to process your personal information for a specific purpose
• Contract — Processing is necessary for the performance of a contract with you
• Legal obligation — Processing is necessary to comply with the law
• Legitimate interests — Processing is necessary for our legitimate business interests

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — Third-party vendors who perform services on our behalf (hosting, email services, analytics) under strict confidentiality agreements
• Legal authorities — When required by law, court order, or government regulation
• Business transfers — In connection with a merger, acquisition, or sale of assets (with notice to you)
• With your consent — When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access — Request access to the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete personal information
• Deletion — Request deletion of your personal information (subject to legal obligations)
• Objection — Object to the processing of your personal information
• Restriction — Request restriction of processing your personal information
• Data portability — Request transfer of your information to another service provider
• Withdraw consent — Withdraw your consent at any time (where processing is based on consent)

To exercise these rights, please contact us at privacy@aicreatorza.com or info@aicreatorza.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Types of cookies we use: Essential cookies (necessary for website operation), Analytics cookies (to understand usage patterns), and Marketing cookies (for advertising, with your consent).

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of South Africa. We ensure that any international transfers comply with POPIA requirements and that adequate safeguards are in place to protect your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Complaints to the Information Regulator

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Information Regulator (South Africa):